Regina Mazda | Customer's Reviews

Krystal Nameth

The best service I’ve ever had at any dealership anywhere!

Good morning!

My service is always great! I was stranded on Saturday for a short time and talked with Chippy (sales was closed) and he was awesome. Monday he followed up with me and had service contact me as well! By Wednesday they squeezed me in just to see if they could read the code and come up with a plan. Ben in the service department spent a long time on the phone with me and he was awesome!! (This also is not the first time I’ve had an awesome experience dealing with Ben).

I took my car in and it was done that day and they even washed it! The thing they fixed to get me back on the road was free of charge!

I’m not sure if I’ve ever had bad service at Mazda, but this was they best service I’ve ever had at any dealership anywhere! Thx to chippy, Kristy (in the background with chippy), Ben and the techs in the back I’m so happy and thankful to be part of an amazing crew! Thx Regina Mazda!

Krystal

Aaron Tisdale

Incredible customer service

I, without a doubt, want to express my sincere gratitude and apprection of Mazda's customer service.

My quick story, I was up in Sasktoon, my car keys were stolen out of my hotel room leaving me with no way home. I contacted Justin Hardy to get some advise on how I can maybe get a new fob the following day or what options might work best.

This is where the story takes an amazing and exemplary turn! Justin went to my home in Regina, got my spare set of keys and drove up to Saskatoon that same night to make sure I had my keys and I was able to get home.

He drove in cold, wintery Saskatchewan conditions to help me out. I cannot adequately express how amazed and how appreciative I am!

I was up in Saskatoon for a conference and I made sure to tell everyone there of my Mazda story and everyone was impressed and stated they have never seen service like this before.

So again, many, many thanks to the Mazda team and to Justin Hardy!

Kristy I am hoping you can forward this up the Mazda chain because I sincerely believe everyone at Mazda should know how incredible the Regina Mazda dealership is.

Thank you so very much,

Aaron

2016 Mazda 6 GT owner and lifelong Mazda customer.

COLIN CARLETON

Didn't feel like everything was a sales pitch

We had a great experience, like I said before we felt very comfortable and normal throughout the process
DK allowed us to go for a test drive by ourselves, no other dealership did this
DK was not pushy at all which was a big thing for us. He was more than willing to send us out on test drives and new about all the cars. We went to a few other dealerships and every question we asked the guy didnt know or bad to ask a manager. Then dealing with Christy in finance was a breeze, all questions were answered and we felt very comfortable. I don't know how to say this any other way, everybody at Mazda Regina was just normal, didn't feel like everything was a sales pitch.

MEGAN STRAKER

Very knowledgeable and helpful

Everyone we came into contact was masked and sanitizer was available
DK was very knowledgeable and helpful while helping us look at the Cx-9. Never once pushy or over bearing which to me is a very important thing.

HANNAH

Would come back here again and again and recommend to anyone who asks

As said previously Justin is a wonderful person to deal with and Kristy was so helpful on the finance side it was so easy.
Masks appropriately used the entire visit and hand sanitizer available for use throughout the showroom
Really great service from Justin and Kristy. We were in a pinch and needed a vehicle, there was absolutely no pressure to buy or make a rush decision, worked with us and answered all our questions. I would come back here again and again and recommend to anyone who asks.

ALEXANDRIA HALE

A fun, easy-going experience with zero anxiety or pressure

I was dreading going to a dealership, but Kristy and Chippy made this a fun, easy-going experience with zero anxiety or pressure. Thank you, thank you!
From beginning to end, my experience with this dealership and the team was fantastic. They listened to what I was looking for, and very accommodating and thoughtful about finding a vehicle that was not only in my budget, but was something I loved. Very straightforward to talk to, always willing to answer questions, always checking in to make sure I knew my options and how things worked. Best experience I've ever had with a dealership, zero stress for me at all. Will definitely recommend to anyone who mentions they're looking for a vehicle. My thanks to Kristy and Chippy for their good humour and for making the whole experience fun and easy!

SHAUNA SINCLAIR

Regina Mazda are AMAZING!!!

Kristy always goes above and beyond to help a customer, and the owner is also very friendly, courteous and personable.... always talking to customers like they are family. This is my second new Mazda through them and would not want to shop for a vehicle anywhere else!!
All of the staff at Regina Mazda are AMAZING!!! They are laid back, no pressure to buy, and the experience is always great there!

MACYLIN RELITZ

Great Employees Who Truly Care About Their Customers

Mazda Regina seems to have great employees who truly care about their customers and their vehicle needs. I enjoyed my experience there and would love to return in the future.
Definitely!!
Mazda has been the best dealership that I have dealt with. Everyone was friendly and listened to what I needed in a vehicle and put me first. I felt that I was treated fairly with my purchase as I have had bad experiences in the past at other dealerships. I would definitely recommend Mazda Regina to anyone looking for a vehicle. I’m very grateful for the wonderful service I received.

Leslie Mathiason

Friendly, Knowledgable Service

The fact that I remember and recognize Cam is a testament to how great a shop he runs. I don't think I've ever been able to call out a manager by name, but I know Cam. He and have always been friendly, courteous and as a woman who deals with the car in my household, I have ALWAYS been treated respectfully. I always tell friends and family that even if I didn't have a Mazda, would probably still try and take it to Cam because that's how much I appreciate how they've treated my vehicles and me.

Friendly, knowledgeable service. They have been great to me over the several years

Douglas Lawrence

Family-like atmosphere

I have high expectations with this dealership as we have bought 12 or so vehicles. We keep coming back as Mazda continues to deliver a high standard of vehicle product. More importantly the level of service is superb and that is what keeps me coming back. Cam and his team are great ambassadors for the dealership and for Mazda as a whole.
While protocols had been reduced regarding COVID for the Province, the staff maintained a high level of safety with mask protocols and sanitation.
They took my vehicle right away for the service and were very accommodating with periodic updates. All staff were very hospitable - very family like atmosphere. The service work that was done was explained in great detail as well as the entire service program for my vehicle.

Todd Girgulis

Exceeded My Expectations!

My Mazda experience definitely exceeded my expectations. I found Chippy (Sales Consultant) & Kristy Gaudry (General Manager) to be everything I could hope for & more. In my line of work I deal with clients and customer service; I consider Chippy & Kristy as an excellent example of how customer service should be.
The staff were very careful to adhere to Covid regulations with respect to hand sanitizing, masking and physical distancing.
The entire purchasing experience was excellent:
- the staff were very friendly, knowledgeable, & helpful.
- the staff went out of their way to answer my questions & provide the best customer service possible.
- there was no pressure to buy or use of manipulative sales techniques.

Charles Cumming

The Best in the Business

You have the best in the business here.
It's unfortunate that the world is in the state it's in but everyone is doing their best to keep others safe.
This is the 4th Mazda we have purchased from Regina Mazda and others we know have purchased another 4. The General Manager at Regina Mazda Kristy Gaudry is first class and a pleasure to work with. D.K. Keturakis their sales representative is very helpful showing the features of our new Mazda CX5 GT. I like the product and when you add the service. First Class.

Great Service Means Happy Customers